Accessibility Statement for Storage Whetstone
Storage Whetstone is committed to making our services, facilities, and information accessible to the widest possible range of customers, including disabled people, people with long-term health conditions, and older customers. This Accessibility Statement explains the steps we take to support accessibility in and around the Storage Whetstone area and how you can contact us with accessibility questions or requests.
Our Commitment to Accessibility
We aim to provide an inclusive experience for everyone who uses our website, visits our storage facilities, or contacts our team. Our goal is to remove or reduce barriers so that customers can research, book, and use storage at Storage Whetstone with confidence. We regularly review our approach to accessibility and look for opportunities to improve both our digital services and the onsite experience.
Standards and Guidelines
Where possible, we work to align our website and digital content with the Web Content Accessibility Guidelines WCAG 2.1 at the AA level. These guidelines provide a recognised standard for making online content more accessible to people with a wide range of disabilities, including visual, auditory, motor, and cognitive impairments. We aim for our pages, forms, and core customer journeys to follow these principles so that information about Storage Whetstone is perceivable, operable, understandable, and robust.
Screen-Reader Support
Our website is designed to work with common screen-reader software so that customers who are blind or have low vision can access information about Storage Whetstone. We aim to use clear headings, structured content, and descriptive text to support screen-reader navigation. Where possible, we provide meaningful text labels for form fields and use descriptive alternative text for key images that convey important information about our storage units and services.
Keyboard Navigation
We recognise that some customers navigate using a keyboard rather than a mouse or touch screen. Our website is being developed to support full keyboard navigation for core tasks, including browsing information about the Storage Whetstone site, viewing unit options, and submitting enquiries. We aim to maintain a logical tab order, visible focus indicators, and keyboard-accessible buttons and controls wherever practical.
Accessible Storage Whetstone Area
We aim to make the Storage Whetstone site and surrounding area as accessible as possible for customers arriving by car, public transport, or on foot. Where feasible, we seek to provide clear signage, step-free access to key customer areas, and well-lit routes to entrances, lifts, and reception. Our goal is for customers with reduced mobility, wheelchair users, and people with buggies or trolleys to find it straightforward to move between parking, entrances, and storage units.
When planning improvements at Storage Whetstone, we consider factors such as doorway widths, turning space, surfaces, and the visibility of important information. We encourage customers to tell us about any specific access needs they have when visiting so that we can discuss suitable options and support in advance.
Ongoing Improvements
Accessibility is an ongoing process. As we update our website or make changes to the Storage Whetstone facilities, we review the impact on accessibility and look for ways to provide a more consistent and inclusive experience. This may involve technical updates to our online services, adjustments to signage or layouts, or additional staff guidance to assist customers who need support.
Contact for Accessibility Requests
If you experience any difficulty using our website or accessing the Storage Whetstone facility, or if you would like information in an alternative format such as large print or an accessible digital version, you can contact us to discuss your needs. We will review your enquiry, consider reasonable adjustments, and respond as promptly as we can. When contacting us, please describe the issue you are facing, the area of the site or facility involved, and any specific adjustments that would help you use Storage Whetstone more easily.
We value feedback on accessibility and use your comments to guide future improvements to our website, our services, and the Storage Whetstone environment.
