Whetstone Storage Service Terms and Conditions

These Service Terms and Conditions set out the basis on which Whetstone Storage provides storage services in the United Kingdom. They apply to all bookings, whether made online, by email, by telephone or in person, and form part of the agreement between the customer and the storage provider. By making a booking, placing goods into storage, or using any related facility or service, the customer confirms that they have read, understood and agreed to these terms. These terms are intended to be clear, fair and practical, while protecting both parties and helping to ensure that stored goods are handled in a lawful and secure manner.

For the purposes of these terms, “customer” means the individual or business making the booking, “stored goods” means any items accepted into storage, and “unit” means the allocated storage space or area. References to storage service, self storage, and storage facility may be used interchangeably and refer to the service provided by Whetstone Storage. If the customer is acting on behalf of another person or company, they confirm that they have authority to agree to these terms and to bind that person or company. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions shall continue in full force.

The customer should ensure that all information provided during the booking process is accurate, complete and kept up to date. Any change that may affect the storage arrangement, including ownership of goods, access requirements, or payment details, should be notified promptly. These terms are written for use in the United Kingdom and are subject to applicable UK law. Nothing in these terms is intended to limit rights that cannot legally be excluded, including certain statutory rights relating to services supplied with reasonable care and skill.

1. Booking Process

Bookings for Whetstone Storage services may be made subject to space availability and the provider’s acceptance of the customer’s details and required documents. The booking process may require the customer to provide identification, proof of address, and details of the goods to be stored. The provider may refuse or delay a booking where satisfactory information has not been supplied, where the goods appear unsuitable for storage, or where there is a compliance concern. A booking is only confirmed when the provider has accepted the request and, where applicable, received any initial payment or deposit required.

At the time of booking, the customer should specify the intended use of the unit, the approximate volume of goods, and any special storage requirements. The provider may allocate a different unit size if necessary and may later move the customer to another unit of similar size or nature for operational reasons, provided that reasonable notice is given where practicable. The customer must not exceed the agreed storage capacity without prior consent. Any additional services, including handling, wrapping, collection, delivery or disposal, are provided only if agreed separately and may be subject to additional charges.

2. Access and Use of the Unit

Customers are responsible for ensuring that they or their authorised users comply with all site rules and operational procedures. Access may be restricted for maintenance, security, health and safety, or legal compliance reasons. The customer must keep access codes, keys, locks and other security devices secure and must not share them with unauthorised persons. The provider is not responsible for loss or misuse resulting from the customer’s failure to protect access details. The unit must be used solely for storage unless the provider has expressly agreed otherwise in writing.

The customer must not use the storage facility in a way that causes nuisance, damage, contamination, danger or disruption. Whetstone storage services are designed for lawful storage only, and the customer must not live, sleep, cook, work, trade, repair vehicles, or carry out any other prohibited activity in a unit unless specifically authorised and legally permitted. The customer is also responsible for ensuring that any person entering on their authority behaves appropriately and follows all instructions relating to safety, security and site conduct.

3. Payments and Charges

All charges for Whetstone storage will be set out in the booking confirmation, tariff, or other agreed schedule of fees. Unless otherwise stated, charges are payable in advance and are due on the date specified by the provider. Payment methods accepted may vary and the provider may decline any payment method at its discretion. Where payment is not received on time, the provider may charge interest and recovery costs to the extent permitted by law, and may suspend access to the unit or treat the agreement as terminated in accordance with these terms.

The customer is responsible for all applicable fees, including storage rent, administrative charges, lock replacement charges, cleaning costs, late payment charges, insurance charges where applicable, and any other agreed amounts. If the customer requests changes to the storage arrangement, including an upgrade, downgrade or transfer, revised charges may apply. Any promotional rate, discount or introductory offer is conditional on the customer remaining in compliance with the agreement and may be withdrawn if the customer defaults. The provider may increase standard charges by giving reasonable notice, except where a fixed rate or other binding pricing arrangement has been expressly agreed.

4. Cancellation and Termination

The customer may cancel a booking before commencement of storage, subject to any non-refundable deposit or administration fee disclosed at the time of booking. Where storage has already started, the customer must give written notice of termination in accordance with the notice period stated in the agreement or booking confirmation. Unless otherwise agreed, the customer remains liable for charges up to the end of the notice period and for any outstanding sums due. The provider may also terminate the agreement where the customer breaches these terms, fails to pay on time, stores prohibited items, or acts in a way that creates risk or serious inconvenience.

If the agreement ends, the customer must remove all goods and return any keys, cards, passes or access devices by the required date. Goods left after termination may be treated as abandoned to the extent permitted by law and may be dealt with, stored, moved or disposed of at the customer’s risk and expense after any required notices have been given. The provider may retain goods or exercise a lien over them for unpaid charges where permitted by law. Termination does not affect rights or obligations that accrued before the agreement ended.

5. Customer Obligations and Prohibited Items

The customer must only store items that are legal to possess and store in the United Kingdom. Prohibited items include, but are not limited to, stolen goods, illegal drugs, hazardous substances, explosives, firearms, weapons, perishable food, living creatures, waste, confidential materials stored unlawfully, and any items that are dangerous, odorous, corrosive, flammable, volatile or likely to attract pests. The customer must not store items that require temperature control, specialist licensing, or specific environmental conditions unless the provider has agreed in writing to provide such conditions.

The customer warrants that the stored goods are their property or that they are authorised to store them, and that no third party has rights that would prevent lawful storage, handling or disposal in accordance with these terms. The customer must keep the unit in a clean and tidy condition and take reasonable steps to protect the goods from damage, including using appropriate packaging and securing fragile items. The provider may inspect the unit where reasonably necessary for safety, maintenance, suspected breach of terms, or legal compliance, though the provider will aim to respect the customer’s privacy and property at all times.

6. Liability and Insurance

Whetstone Storage will provide the service with reasonable care and skill. However, the provider is not responsible for loss or damage to goods unless caused by its negligence, wilful misconduct or breach of contract, and any liability will be subject to the limits allowed by law. The provider will not be liable for losses arising from events beyond its reasonable control, including fire, flood, storm, theft, vandalism, power failure, industrial action, public authority intervention, or failures of utilities or communications. The customer acknowledges that storage involves risk and should consider whether the goods are sufficiently protected against accidental damage, deterioration or theft.

Unless the provider has expressly agreed to insure the goods on the customer’s behalf, the customer is responsible for arranging insurance cover that is suitable for the value and nature of the goods stored. Where insurance is offered as an optional extra or included in the price, the customer must comply with the relevant insurance conditions and provide accurate information about the goods. The customer must notify the provider promptly of any loss, damage or suspected incident and must take reasonable steps to prevent further loss. The provider’s total liability for any claim arising from the agreement shall not exceed the amount permitted by applicable law and, where lawful, may be capped at the charges paid for the affected period or unit.

7. Waste Regulations and Disposal

The customer must comply with all waste regulations and environmental laws applicable in the United Kingdom. The storage facility is not a place for fly-tipping, unlawful disposal, or deposit of controlled waste unless such activity has been expressly agreed and lawfully permitted. The customer must not leave behind packaging, liquid waste, batteries, electrical waste, chemical containers, or other refuse unless the provider has specifically agreed to accept it under a compliant waste-handling arrangement. Any disposal service arranged by the provider is limited to what has been expressly agreed and may incur separate charges.

If the customer’s goods include materials that become waste, are damaged beyond use, or are required to be removed due to contamination or health and safety concerns, the customer remains responsible for lawful collection, treatment, transport and disposal. The provider may require the customer to remove such items immediately or within a specified time. If the customer fails to do so, the provider may arrange removal or disposal at the customer’s cost, provided that this is permitted by law and after any required notice. The customer must indemnify the provider against fines, claims, clean-up costs, enforcement action, or other losses arising from the customer’s breach of waste obligations.

8. Security, Damage and Emergencies

The provider may use CCTV, alarms, access controls and other security measures, but these do not guarantee that loss or damage will never occur. The customer remains responsible for the safekeeping of their goods and should avoid storing items of exceptional value unless appropriate arrangements have been made. In an emergency or where there is an immediate risk to people, property or the environment, the provider may enter the unit, remove items, move goods to safety, or take other reasonable action without prior notice. The customer agrees that such action may be necessary and that the provider will not be liable for reasonable emergency measures taken in good faith.

9. Data, Communications and Notices

The customer agrees that the provider may use the contact details supplied during booking to send notices, invoices, reminders, service updates and legal communications relating to the storage agreement. Notices may be sent by email, post or other reasonable means to the address or contact details last provided by the customer. It is the customer’s responsibility to ensure these details are accurate and current. Any notice will be treated as received in accordance with the usual rules applying to the method of delivery, unless the provider has agreed a different arrangement in writing.

The provider may process personal data in accordance with applicable data protection law for the purposes of administering the storage relationship, meeting legal obligations, preventing fraud, and maintaining security. The customer should only provide personal data that is necessary for the agreement and should not store personal data in a way that breaches privacy or data protection obligations. Any documents or records required under this agreement may be retained for as long as reasonably necessary for legal, accounting, operational or security purposes.

10. Governing Law and Jurisdiction

These terms, and any dispute or claim arising from or connected with them, shall be governed by the laws of England and Wales unless the customer and provider have expressly agreed otherwise in writing. The courts of England and Wales shall have exclusive jurisdiction over any dispute, except where the law requires that proceedings may be brought elsewhere. If the customer is based in Scotland or Northern Ireland, mandatory consumer or statutory rights that apply in those jurisdictions are not affected where they cannot lawfully be excluded.

If any dispute arises, the parties should first try to resolve the matter promptly and in good faith. The customer should continue to pay undisputed charges while a complaint or issue is being considered. Any failure by the provider to enforce a right immediately does not amount to a waiver of that right. These terms may be updated from time to time, but changes will not affect bookings that have already been accepted unless required by law or agreed by both parties. The version in force at the time of booking will usually apply to that booking, subject always to mandatory legal requirements.

11. General Provisions

All clauses in these terms should be interpreted in a way that makes commercial and legal sense. Headings are for convenience only and do not affect interpretation. No person other than the customer and the provider has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, unless expressly stated otherwise. The customer may not assign or transfer their rights or obligations without prior written consent from the provider. The provider may assign or subcontract any part of the service where reasonable and lawful to do so.

By using Whetstone Storage services, the customer confirms agreement to these terms and acknowledges that the storage arrangement is governed by the booking confirmation, these terms and any applicable UK law.